Privacy Policy
1. WHO WE ARE
4Mpires Cleaning Service ("4Mpires," "we," "us," or "our") is an individually owned housekeeping business based in Sun Valley, Los Angeles County, California. We provide cleaning services to homes and businesses in California, currently within Los Angeles County.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.4mpirescleaningservice.com (the "Website"), request a quote, book or pay for our services, or otherwise contact us. Please read it carefully. By using the Website or sending us your information, you acknowledge the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
Information you give us
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Contact details: your name, email address, and phone number if you provide it.
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Service details: the address where service is requested, the size of the home or space to be cleaned, the type of service you are interested in, preferred dates, and any notes or instructions you choose to share with us.
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Messages: the subject and content of messages you send us through the Website, by email, by phone, or through our social media pages.
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Payment information: payments are processed by third-party payment providers (see Section 5). We may receive limited information from them, such as your name, the amount and date of payment, and the type of payment method or the last four digits of a card. We do not store full payment card numbers.
Information collected automatically
When you visit the Website, our website platform and the analytics and advertising tools we use may automatically collect information about your device and how you use the Website. This can include your IP address, browser type, device type, operating system, approximate location based on your IP address, the pages you view, how long you stay, the website or ad that referred you, and how you interact with our pages and ads. This information is collected through cookies and similar technologies described in Section 4.
Information from third parties
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Advertising and social media platforms: when you respond to our ads or interact with our pages on Google, Angi.com, Yelp, Facebook, Instagram, TikTok, or Nextdoor, we may receive information such as your profile name, messages or reviews you send us, and summary reports about how our ads perform.
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Payment providers: confirmation that a payment was made, refunded, or declined.
Please do not send us sensitive information, such as Social Security numbers, full payment card numbers, or health information, through our Website forms, email, or social media messages.V
3. HOW WE USE YOUR INFORMATION
We use personal information to:
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respond to quote requests and questions;
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schedule, confirm, provide, and follow up on cleaning services;
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process payments and send invoices, payment links, and receipts;
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communicate with you about appointments, changes, and customer service;
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send you information about our services and offers, which you may opt out of at any time;
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understand how visitors use the Website and improve our Website and services;
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measure and manage our advertising on Google, Angi.com, Yelp and social media platforms;
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protect the security of our Website, our business, and our customers, and prevent fraud; and
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meet our legal, tax, and accounting obligations and enforce our rights.
4. COOKIES, ANALYTICS, AND ADVERTISING
Cookies are small files placed on your browser or device. Similar technologies include pixels, tags, and scripts. The Website uses the following types:
• Essential cookies: used by Wix.com, our website platform, to operate the Website, keep it secure, and remember basic settings. The Website may not work properly without them.
• Analytics cookies: we use Google Analytics to understand how visitors find and use the Website. Google Analytics collects information such as the pages you visit and your device and browser type, and provides us with reports.
• Advertising cookies: we use Google Ads, Yelp, Angi.com, Nextdoor and Social Media platforms to advertise our services and measure the results of our ads. Google and /or these other companies may use cookies and similar technologies to record when you click an ad or visit the Website, measure ad performance, and, where enabled, show our ads to you on other websites and apps. If we add advertising or measurement tools offered by Yelp, Angi.com, Facebook, Instagram, TikTok, or Nextdoor to the Website, those platforms may collect similar information.
Third parties, including Google, Angi.com, Yelp, may collect information about your online activities over time and across different websites when you use the Website.
Your cookie choices
• Most browsers let you block or delete cookies through their settings. Blocking essential cookies may affect how the Website works.
• You can prevent Google Analytics from using your information by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• You can manage ad personalization from Google through My Ad Center at myadcenter.google.com.
• You can learn more about interest-based advertising and opt out of it with participating companies at optout.aboutads.info and optout.networkadvertising.org.
Do Not Track. Some browsers offer a "Do Not Track" setting. Because there is no uniform standard for how websites should respond to these signals, the Website does not currently respond to Do Not Track signals.
5. HOW WE SHARE YOUR INFORMATION
We share personal information only as described below:
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Website platform: Wix.com hosts the Website, processes Website form submissions, and stores related information.
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Google services: we use Google Forms to collect quote and booking information, Google Analytics and Google Ads as described in Section 4, and Google services for our business email and phone communications.
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Payment providers: PayPal, Square (including Square point-of-sale and debit and credit card processing), Google Pay, and Apple Pay process payments for our services. Payment details you enter are handled by these providers under their own terms and privacy policies.
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Advertising and social media platforms: Google, Meta (Facebook and Instagram), Angi.com, Yelp, TikTok, and Nextdoor, as described in Section 4 and when you interact with our pages on those platforms.
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Legal and safety reasons: when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of our business, our customers, or others.
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Business transfers: if our business is sold, transferred, or reorganized, customer information may be transferred as part of that transaction.
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With your consent: when you ask or allow us to share your information.
Each of these companies handles personal information according to its own privacy policy, which we encourage you to review. We do not sell your personal information for money, and we do not sell or rent our customer lists. We do not share your personal information with third parties for their own direct marketing purposes.
6. LINKS TO OTHER WEBSITES
The Website may link to, or embed content from, other websites and services, such Yelp, Angi.com, Nextdoor, Google Forms and our social media pages. Payment links and payment pages provided by our payment processors are operated by those companies, not by us. We do not control these third-party services and are not responsible for their privacy practices. Their own privacy policies apply when you use them.
7. HOW LONG WE KEEP INFORMATION
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintaining customer and payment records, and meet tax, accounting, and legal requirements. When information is no longer needed, we delete it or keep it only in a form that no longer identifies you.
8. HOW WE PROTECT INFORMATION
We use reasonable administrative, technical, and physical safeguards to protect personal information, and we rely on established service providers for website hosting and payment processing. No website, email, or online transmission is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by law.
9. YOUR CHOICES
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Access, correction, and deletion: you may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to information we must keep for legal, tax, or accounting reasons.
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Marketing messages: you may opt out of promotional emails by using the unsubscribe link in the message or by contacting us. We may still contact you about appointments, payments, and services you have requested.
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Cookies: see "Your cookie choices" in Section 4.
10. CALIFORNIA PRIVACY RIGHTS
California law gives California residents certain rights regarding their personal information. Whether a particular law applies can depend on the size and activities of a business. Regardless of whether a specific law applies to us, we will honor reasonable requests from California residents to:
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Know: learn the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it;
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Delete: ask us to delete personal information we collected from you, subject to legal exceptions;
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Correct: ask us to correct inaccurate personal information; and
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Be free from discrimination: we will not deny you services, charge you a different price, or provide a different level of service because you made a privacy request.
Categories of personal information we collect
In the past 12 months, we have collected the following categories of personal information:
Category Examples Shared with
Identifiers Name, email address, phone number, service address, IP address Wix, Google, payment providers
Customer records Name, address, phone number, and limited payment information Wix, Google, payment providers
Commercial information Services requested or purchased, size of the space to be cleaned, payment history Wix, Google, payment providers
Internet or online activity Pages viewed, browser and device information, ad interactions Wix, Google, advertising and social media platforms
Approximate location General location based on IP address Wix, Google
We collect this information from you, from your device when you use the Website, and from the third parties described in Section 2, for the purposes described in Section 3. We do not intentionally collect sensitive personal information, such as Social Security numbers or account login credentials, through the Website.
How to make a request
Email us at customerservice@4mpirescleaningservice.com with "Privacy Request" in the subject line, or call us at (747)466 8253. To protect your information, we will ask you to confirm your identity, usually by matching information you provide with information we already have. You may use an authorized agent to make a request for you; we may ask for written proof of the agent's authority and ask you to confirm your identity directly with us. We will respond within 45 days. If we need more time, we will let you know.
"Shine the Light." California Civil Code Section 1798.83 allows California residents to ask about personal information a business shares with third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.
11. CHILDREN
Our Website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.
12. WHERE WE OPERATE
Our Website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example when we add new Website tools or change how we take bookings or payments. We will post the updated version on this page and change the Effective Date above. If we make a significant change, we will also provide notice on the Website.
14. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
4Mpires Cleaning Service
Sun Valley, California
Email: customerservice@4mpirescleaningservice.com
Phone: (747)466 8253
Website: www.4mpirescleaningservice.com